Cookie Policy
Learn about how we use cookies and similar technologies to enhance your experience on our website.
Last updated: December 2024
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.
Townspace uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content and advertisements.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.
- Session management cookies
- Authentication cookies
- Security cookies
- Load balancing cookies
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.
- Google Analytics cookies
- Page view tracking cookies
- User behavior analysis cookies
- Performance monitoring cookies
Functionality Cookies
These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages.
- Language preference cookies
- Theme selection cookies
- Form data storage cookies
- User preference cookies
Marketing and Advertising Cookies
These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
- Google Ads cookies
- Facebook Pixel cookies
- Retargeting cookies
- Conversion tracking cookies
3. Third-Party Cookies
We work with trusted third-party service providers who may also set cookies on your device when you visit our website. These include:
Analytics Services
- Google Analytics: Helps us understand website usage and improve user experience
- Google Tag Manager: Manages tracking codes and marketing tags
- Hotjar: Provides heatmaps and user session recordings for UX optimization
Marketing and Advertising
- Google Ads: Enables targeted advertising and conversion tracking
- Facebook Pixel: Tracks conversions and enables retargeting campaigns
- LinkedIn Insight Tag: Provides analytics for LinkedIn advertising campaigns
Customer Support and Communication
- Intercom: Powers our customer support chat widget
- Calendly: Manages appointment scheduling functionality
- Mailchimp: Handles email marketing and newsletter subscriptions
4. Cookie Duration
Cookies can be either session cookies or persistent cookies:
Session Cookies
These cookies are temporary and are deleted when you close your browser. They are used to maintain your session while browsing our website.
Persistent Cookies
These cookies remain on your device for a set period or until you delete them. The duration varies depending on the cookie's purpose:
- Analytics cookies: Up to 2 years
- Preference cookies: Up to 1 year
- Marketing cookies: Up to 90 days
- Authentication cookies: Until logout or session expires
5. How to Manage Cookies
You have several options for managing cookies on our website:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Block third-party cookies only
- Delete existing cookies
- Set preferences for specific websites
- Receive notifications when cookies are set
Browser-Specific Instructions
Google Chrome
Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox
Options → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Microsoft Edge
Settings → Cookies and site permissions → Cookies and site data
Opt-Out Tools
You can also use these industry tools to opt out of targeted advertising:
- Digital Advertising Alliance: optout.aboutads.info
- Network Advertising Initiative: optout.networkadvertising.org
- Google Ad Settings: adssettings.google.com
- Facebook Ad Preferences: facebook.com/ads/preferences
6. Impact of Disabling Cookies
While you can disable cookies, please note that doing so may affect your experience on our website:
- Some features may not work properly or at all
- You may need to re-enter information more frequently
- Personalized content and recommendations may not be available
- We may not be able to remember your preferences
- Some forms may not function correctly
7. Mobile Devices and Apps
Mobile devices and apps may use different tracking technologies than cookies, including:
- Mobile advertising identifiers (IDFA on iOS, AAID on Android)
- Local storage and session storage
- Device fingerprinting
- App-specific tracking pixels
You can manage these through your device's privacy settings or by adjusting app permissions.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies.
9. Your Consent
By continuing to use our website, you consent to our use of cookies as described in this Cookie Policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or stop using our website.
For cookies that require consent under applicable law, we will obtain your consent before setting such cookies on your device.
10. Contact Information
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Townspace Privacy Team
United States Office
350 Fifth Avenue, Suite 7600
New York, NY 10118
United States
West Coast Office
1999 Avenue of the Stars, Suite 1100
Los Angeles, CA 90067
United States
Canada Office
181 Bay Street, Suite 2550
Toronto, ON M5J 2T3
Canada
11. Jurisdiction-Specific Information
European Union (GDPR)
Under the General Data Protection Regulation (GDPR), we obtain your consent before using non-essential cookies. You have the right to withdraw your consent at any time. EU residents also have additional rights regarding their personal data as outlined in our Privacy Policy.
California (CCPA)
California residents have the right to know what personal information is collected through cookies and to opt-out of the sale of personal information. We do not sell personal information collected through cookies to third parties.
Canada (PIPEDA)
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and obtain appropriate consent for the collection and use of personal information through cookies for Canadian residents.
12. Detailed Cookie List
Below is a detailed list of cookies we use on our website:
Cookie Name | Purpose | Duration | Type |
---|---|---|---|
_ga | Google Analytics - distinguishes users | 2 years | Analytics |
_gid | Google Analytics - distinguishes users | 24 hours | Analytics |
_gat | Google Analytics - throttles request rate | 1 minute | Analytics |
session_id | Maintains user session | Session | Essential |
csrf_token | Security - prevents CSRF attacks | Session | Essential |
preferences | Stores user preferences | 1 year | Functional |
_fbp | Facebook Pixel - tracks conversions | 90 days | Marketing |